Privacy Statement

1. Information We Collect

We collect information you provide directly to us, including:

• Account Information: Name, email address, phone number, date of birth, and residential address when you register for an account.
• Identity Verification: Government-issued ID, passport, utility bills, or bank statements as required by KYC (Know Your Customer) and AML regulations.
• Financial Information: Bank account details, credit/debit card information, transaction history, and trading activity.
• Communication Data: Records of any communications you have with our support team, including emails, live chat transcripts, and feedback forms.

We also collect information automatically when you use our Platform, including:

• Device and Log Data: IP address, browser type, operating system, device identifiers, pages visited, and access times.
• Usage Data: How you interact with our Platform, features you use, and actions you take.
• Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience. See Section 7 for details.

2. How We Use Your Information

We use the information we collect to:

• Create and manage your trading account and provide our services.
• Verify your identity and comply with legal obligations, including KYC and AML requirements.
• Process transactions, withdrawals, and deposits.
• Send you transaction confirmations, account statements, and important notices about your account.
• Respond to your requests, inquiries, and provide customer support.
• Detect, investigate, and prevent fraudulent transactions and other illegal activities.
• Monitor and analyze Platform usage to improve our services.
• Comply with legal and regulatory requirements.
• Send marketing communications about our products and services (you may opt out at any time).

3. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information with:

• Service Providers: Third-party vendors who assist us in operating our Platform, processing payments, verifying identities, and other operational purposes. These parties are bound by confidentiality obligations.
• Financial Partners: Banks, payment processors, and clearinghouses necessary to execute your transactions.
• Legal and Regulatory Authorities: When required by law, court order, or regulatory requirement, including disclosures to enforcement agencies in cases of suspected fraud or financial crime.
• Fraud Prevention: Credit reference agencies and fraud prevention organizations to help detect and prevent fraud.
• Business Transfers: In connection with any merger, acquisition, or sale of company assets, your information may be transferred to the acquiring entity.

4. KYC Documentation

As part of our regulatory obligations, we may require you to submit the following documents:

• A valid government-issued photo ID (passport, driver's license, or national ID card).
• A recent utility bill or bank statement (within the last 3 months) showing your address.
• For credit/debit card deposits: a copy of the front and back of the card (showing only the first 6 and last 4 digits, with CVV hidden).

These documents are required for every card used to make a deposit. All submitted documents are handled with the highest level of security and confidentiality.

5. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements. In general:

• Account data is retained for the duration of your account plus a period required by applicable law (typically 5–7 years).
• Transaction records are retained for at least 5 years as required by financial regulations.
• KYC documents are retained for the period specified by applicable AML regulations.

When information is no longer required, we securely delete or anonymize it.

6. Your Rights

Subject to applicable law, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to our legal obligations to retain certain information.
• Objection: Object to processing of your data for marketing purposes at any time.
• Portability: Request your data in a structured, machine-readable format.
• Withdrawal of Consent: Where processing is based on consent, withdraw that consent at any time.

To exercise any of these rights, please contact us at [email protected].

7. Cookies

We use cookies and similar tracking technologies to collect and use personal information about you. Cookies are small data files placed on your browser or device. We use:

• Essential Cookies: Required for the Platform to function properly (e.g., maintaining your login session).
• Performance Cookies: Help us understand how visitors use our Platform to improve performance.
• Functionality Cookies: Remember your preferences (e.g., language, currency) to provide a better experience.
• Marketing Cookies: Used to deliver relevant advertisements on third-party websites.

You can control cookies through your browser settings. Blocking certain cookies may affect the functionality of our Platform.

8. Data Security

We implement appropriate and reasonable physical, electronic, and administrative safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include:

• SSL/TLS encryption for all data transmitted between your device and our servers.
• Secure, encrypted storage of sensitive financial and personal data.
• Strict access controls and employee training on data protection.
• Regular security assessments and monitoring.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child under 18 has provided us with personal information, please contact us immediately and we will take steps to remove such information from our systems.

10. Changes to This Statement

We may update this Privacy Statement from time to time. The updated version will be indicated by an updated "Last updated" date. We encourage you to review this Privacy Statement regularly. Your continued use of the Platform after any changes constitutes your acceptance of the updated Statement.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Statement or how we handle your personal data, please contact us: